FAQs (Frequently Asked Questions)

 

Q1: When can a customer return a product?

A1: Products can be returned within 7 days from the delivery date.

 

Q2: How long do they have to decide if they want to return something?

A2: Customers have a generous 7 days from the delivery date to make their decision.

 

Refunds:

 

Q3: How does the money return process work?

A3: The money is returned through the same mode of payment received.

 

Q4: How many days does it take for customers to get their money back?

A4: You can expect your refund within 3-5 working days.

 

Shipping Costs:

 

Q5: Who pays for sending things back, the customer or the company?

A5: The company covers the shipping costs.

 

Q6: Any special instructions for customers sending things back?

A6: After a quality check, if the product is intact, a full refund is issued. In case of partial or complete damage, a partial or no payment is given.

 

Product Condition:

 

Q7: What condition should returned items be in for a refund or exchange?

A7: Items should be returned in an intact condition.

 

Q8: What happens if a product is damaged or not working?

A8: In the case of damage, a partial refund will be processed.

 

Communication:

 

Q9: How can customers talk to you about returns or problems with their order?

A9: Customers can communicate through the portal.

 

Q10: Will you let them know if there are changes to the return policy?

A10: Yes, any changes will be communicated promptly.

 

Partial Refunds:

 

Q11: Are there times when customers get only part of their money back?

A11: Yes, in the case of damages.

 

Q12: How do you decide how much money to give back?

A12: The refund amount is determined based on the extent of damage.

 

Getting Help:

 

Q13: How can customers get help if they have questions about returns or refunds?

A13: Reach out to our dedicated customer support team.

 

Q14: Is there someone specific they should talk to?

A14: Yes, we have a designated contact person.

 

Policy Changes:

 

Q15: How often do you look at and change the return policy?

A15: Policy changes are very rare.

 

Q16: How do you tell customers when the policy is different?

A16: Any updates will be highlighted on our website.

 

Following the Rules:

 

Ques: Does the return and refund policy follow all the laws?

Ans: Yes.

 

Ques: Are there any special rules for your industry or products?

Ans: No.

 

Note: This Return and Refund Policy is subject to change. Any updates will be communicated on our website.

 

Thank you for choosing Archita Essentials!