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~Terms And Conditions~

INTRODUCTION

Welcome to the online platform of Archita Essentials Private Limited, accessible through https://architaessentials.com/. This electronic document is published in accordance with the provisions of the Information Technology Act, 2000 (“Act”) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Rules”), as amended from time to time. Your use of this Website is subject to these Terms, so please read them carefully before navigating or making any transactions on our platform.

ELIGIBILITY AND CONSENT

By accessing the website of Archita Essentials Private Limited (“the Company”), you, the user(s), or the parent or legal guardian of the user(s) who are Minors (as defined below), hereby acknowledge that you have read, understood, and agree to abide by these Terms.

If the users accessing the website are minors, i.e., individuals under the age of 18 (eighteen) years (“Minors”), such Minors must use the website under the supervision of a parent or a legal guardian who agrees to be bound by these Terms.

It is explicitly clarified that all references to “he,” “his,” “him,” and “himself,” in the context of the user, shall encompass users of the opposite gender, as well as users who are legal or non-natural entities.

USE OF WEBSITE

By accessing and using the website https://architaessentials.com/ (the “Website”), you agree to be bound by the following Terms and Conditions. Your acceptance of these terms grants you a limited, revocable, personal, non-exclusive, non-transferable licence to utilise the Website. This licence permits access and usage of the Website on mobile, tablets, and desktop devices (“Devices”) that you own or control. It is important to note that this licence is granted solely for your personal and non-commercial use.

Website:

The website is best viewed on the latest versions of Google Chrome, Firefox, Safari, and Microsoft.

Accessibility is ensured across various devices for a seamless user experience.

For the best access, we recommend using the following operating systems:

(a) Windows XP or above

(b) MAC OS 10.2 or above

To optimise content viewing, it is advisable to have the latest version of Adobe Flash Player. The website is compatible exclusively with the mentioned software and programs. Archita Essential Private Limited is not obligated to provide service for devices not recognized by us or instruments purchased from incompatible third parties. We reserve the right to upgrade our website periodically to enhance service quality. By accessing and using our website, you agree to adhere to these terms and conditions.

Third-Party Links:

The Archita Essentials Private Limited website (“the Website”) may provide links to third-party websites or applications (“Third-Party Sites”). It is important to note that we neither control nor endorse these Third-Party Sites. Your use of any Third-Party Sites is entirely at your own risk, and we bear no responsibility for any consequences that may arise from your use of these external platforms. Additionally, we do not endorse the practices employed by any websites or services linked to or from our Website, including the information or content contained within them.

Archita Essentials Private Limited (“Archita Essentials”) does not make representations regarding the privacy practices, policies, or terms of use of such Third-Party Sites. Furthermore, we do not control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, promotional advertisements, or other materials available on these Third-Party Sites. The inclusion or exclusion of a link does not imply any endorsement by Archita Essentials of the Third-Party Sites, the provider of those sites, or the information they contain.

Our Website may feature third-party content that expresses opinions and views from individuals. Archita Essentials shall not be held responsible for these opinions or any claims resulting from them. Such third-party content has been reproduced with prior consent, and all rights relating to such content remain with the respective third-party. You acknowledge that the ownership of all trademarks, copyright, logos, service marks, and other intellectual property owned by any third-party shall continue to vest with that party. Furthermore, you agree that Archita Essentials is not liable and will not be held responsible for any claims arising from such third-party intellectual property.

By accessing and using the Website, you agree that Archita Essentials has the right to change, modify, suspend, or discontinue any aspect(s), features, or functionality of the Website at any time without prior notice. Archita Essentials makes no commitment, express or implied, to maintain or continue any aspect of the Website. You further agree that Archita Essentials shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Website.

Your Account:

To avail specific services or explore designated sections of the Archita Essentials Private Limited website, users are required to complete the registration process. During this registration, the company reserves the right to deny the requested User-name.

Usernames and passwords generated during the registration process are intended for personal use only. Safeguarding the confidentiality of account information and preventing unauthorised access is the sole responsibility of the user. Users have the autonomy to modify their account details by accessing the ‘Your Account’ section on the website.

Lastly, the User acknowledges that they are using their account only for the purpose of placing orders of the products listed on our Website.

MODE OF PAYMENT

Payment Options for Archita Essentials Private Limited:

Customers can conveniently make payments for our products through a variety of Payment Methods available on our Website:

Choose from a range of payment options, including Credit Card, Debit Card, Razorpay, Wallet, Net Banking, UPI, and third-party payment gateways.

For quicker order processing, we recommend using Credit Card, Debit Card, UPI, Net banking payments, and third-party payment gateways.

Please note that the Cash on Delivery option is not available for any products listed on our Website.

Users should be aware that certain fees or charges may be incurred when using specific payment methods.

Archita Essentials Private Limited processes payments through secure third-party payment gateways, ensuring the safety of your transactions. We do not store any sensitive financial information; such as debit cards/ credit cards. It is handled by the third-party gateways in accordance with their terms of service and privacy policy.

While using any Payment Method on our Website, we absolve ourselves of any responsibility for direct or indirect loss or damage arising from:

  • Lack of authorization for a transaction.
  • Payment issues related to transactions.
  • Transaction declined for other reasons.

Our payment facility is provided solely to facilitate the completion of transactions. It does not render Archita Essentials liable for non-delivery, non-payment, damage, breach of representations, warranties, or fraud related to listed products.

Users acknowledge that our payment facility is not a banking or financial service. It functions as a facilitator, offering an electronic, automated online payment facility.

Refund Policy:

Refunds will be facilitated in accordance with the following stipulations:

The customer’s refund request must undergo validation by our dedicated customer care team.

The refund process will commence only upon receipt of confirmation from the relevant third-party seller regarding the product’s condition and packaging.

Refunds will be initiated promptly, ensuring completion within 10 business days from the reverse pickup date.

In the event of a failed delivery, where products are returned to our warehouses, the order will be cancelled, and a refund will be issued according to our stipulated refund policy.

For prepaid orders cancelled before delivery, customers can expect the refund process to commence within 7 working days from the cancellation date.

CANCELLATION POLICY

Customers have the flexibility to cancel their orders at any point before the scheduled product delivery. However, it is important to note that cancellations must be made within 24 hours of placing the order. In the event of cancellation, the refund process will be initiated in accordance with the guidelines outlined in the subsequent Refund Policy section. It is the responsibility of the user to ensure that they decline the acceptance of the order in case a delivery attempt is made after the order has been cancelled.

SHIPPING POLICY

Upon successful payment confirmation for your placed order (“Order(s)”), Archita Essentials Private Limited engages trusted third-party logistic partners to promptly dispatch and deliver your chosen products. Rest assured, each Order undergoes a meticulous inspection to ensure it reaches you in impeccable condition.

Following shipment, a unique tracking ID is generated for your convenience. You can easily monitor the status of your Order by visiting our website. If your Order is dispatched in multiple shipments, individual tracking IDs will be assigned, allowing you to track each shipment separately.

Anticipate your Orders to be dispatched within a timeframe ranging from a minimum of 2-4 days to a maximum of 7-8 days. However, in certain regions, delivery might extend to 10-15 working days due to COVID-19 restrictions. We promise to keep you informed in case of any such delays. During peak periods like sale events, please expect a slight delay in shipment due to increased order volumes. Kindly note that all timelines are indicative and subject to change based on unforeseen circumstances.

Shipping charges are calculated based on the dimensions, height, weight, and delivery location of your Orders. You can review the applicable shipping charges during the checkout process.

Our dedicated delivery partners strive to deliver Orders with utmost care. In rare instances where delivery is unsuccessful, the Orders will be returned to Archita Essentials Private Limited. Customers will then be provided with the option for return or exchange, adhering to the terms outlined in our comprehensive return and refund policy.

CANCELLATION

You have the flexibility to cancel your order at no additional cost as long as it is done before the product is dispatched. To initiate a cancellation, please ensure that your request is made during our regular business hours, which are from 10 a.m. to 7 p.m. If, however, a cancellation request is submitted after these business hours, it will be treated as if it was made on the following day. Please be aware that Archita Essentials Private Limited will not be held responsible if the order is dispatched on the day following the receipt of your cancellation email after our business hours.

PRICING INFORMATION

ARCHITA ESSENTIALS PRIVATE LIMITED is committed to providing accurate and reliable pricing information to our valued customers. However, occasional errors may occur in the information presented.

The confirmation of the actual order price is only possible once the order has been successfully placed by the customer.

In accordance with our cancellation policy outlined in Clause 8, we reserve the right to cancel an order if the product’s price and/or information is inaccurately listed due to technical errors. It’s important to note that this provision (Clause 10.3) does not apply if the order has already been delivered.

In the rare event of an incorrect listing of the product price and/or information, ARCHITA ESSENTIALS PRIVATE LIMITED will promptly contact you for further instructions. Only upon receiving explicit instructions from you to proceed will we fulfil and deliver the order.

Should we cancel an order for which payment has already been made, the refunded amount will be credited back to the source account, following the terms outlined in the Company’s Refund Policy.

At our sole discretion, we reserve the right to cease or discontinue the listing of a product on our website. Additionally, we may alter the price and/or any other information related to the product.

ARCHITA ESSENTIALS PRIVATE LIMITED reserves the authority to close your account should any breach of the Terms be identified.

ARCHITA ESSENTIALS PRIVATE LIMITED disclaims responsibility for any ensuing losses resulting from the account termination.

Following the termination of your account, ARCHITA ESSENTIALS PRIVATE LIMITED will be released from any forthcoming liabilities and commitments towards you.

DELETING YOUR ACCOUNT

ARCHITA ESSENTIALS PRIVATE LIMITED reserves the authority to close your account should any breach of the Terms be identified.

ARCHITA ESSENTIALS PRIVATE LIMITED disclaims responsibility for any ensuing losses resulting from the account termination.

Following the termination of your account, ARCHITA ESSENTIALS PRIVATE LIMITED will be released from any forthcoming liabilities and commitments towards you.

CONFIDENTIALITY

In strict adherence to our confidentiality principles, Archita Essentials Private Limited is dedicated to safeguarding all sensitive information, including your personal data, ensuring its confidentiality remains paramount. We commit to refraining from disclosing such information to any third party, except as explicitly outlined in our Terms or mandated by legal requirements. Archita Essentials employs robust security measures, applying a level of care equivalent to the protection of our proprietary information. Our commitment extends to ensuring that our employees, directors, agents, and contractors utilise confidential information solely for its intended purpose, with continuous efforts to ensure compliance with our Confidentiality Terms.

PROPRIETARY RIGHTS

The content, design, and functionality of the website operated by Archita Essentials Private Limited are protected by copyright and other intellectual property laws. Archita Essentials Private Limited and its licensors retain ownership of the website and all associated intellectual property rights, including copyrights, trademarks, trade names, database rights, and patents. Users are granted a limited right to use the website in accordance with the provided Terms and Conditions, and no transfer, license, or assignment of intellectual property rights is implied or granted, except as expressly stated in the Terms.

PRIVACY POLICY

By accessing and utilising the services offered by Archita Essentials Private Limited through its website, users acknowledge that they have carefully reviewed the Privacy Policy outlined on the platform. It is understood that users have comprehended the terms embedded within the Privacy Policy and willingly consent to the utilisation of both personal and non-personal information by Archita Essentials Private Limited. Users agree to adhere to the stipulations outlined in the Privacy Policy, governing the handling and processing of their information in accordance with the established terms.

INDEMNIFICATION

By utilising the services provided by Archita Essentials Private Limited, you hereby agree to indemnify and absolve Archita Essentials Private Limited, its proprietors, licensors, suppliers, affiliates, subsidiaries, and relevant group entities, along with their respective representatives, from any and all claims, legal actions, disputes, demands, liabilities, losses, damages, costs, or penalties, including reasonable legal fees, asserted by third parties. This indemnification extends to circumstances arising from your breach of these Terms and Conditions, Privacy Policy, or any other policies, as well as your infringement upon any laws, rules, or regulations, or the rights, including intellectual property rights, of third parties.

FEEDBACK AND SURVEYS

Your valuable input on our website, Archita Essentials Private Limited, is crucial for us to enhance your overall experience with our products. By submitting your feedback and survey responses, you affirm and guarantee that (i) the information you share does not comprise confidential or proprietary details belonging to you or any third party; (ii) Archita Essentials Private Limited is not bound by any obligation of confidentiality, whether expressed or implied, in relation to your feedback and survey data; and (iii) you are not entitled to any form of compensation or reimbursement from Archita Essentials Private Limited for the feedback or survey data under any circumstances, unless explicitly specified.

TERMINATION

The following terms and conditions shall remain in effect unless either party, being you or Archita Essentials Private Limited, chooses to terminate the agreement.

You reserve the right to terminate these terms at your discretion, ensuring that all activities on the website cease promptly. Conversely, Archita Essentials Private Limited retains the authority to terminate these terms at any given moment, and such termination may occur without prior notice.

DISCLAIMER OF WARRANTIES

Archita Essentials Private Limited, herein referred to as “Archita Essentials,” provides its services and all website-related information, content, and materials on an “as is,” “as available” basis, with no representations or warranties of any kind, whether express or implied. Archita Essentials disclaims any responsibility for potential damage to user devices or data loss resulting from content downloads. Users expressly agree that their use of the service is at their sole risk, and Archita Essentials shall not be liable for any damages, including direct, indirect, punitive, or consequential damages, unless explicitly specified in writing. Archita Essentials further disclaims all representations and warranties regarding the website and its contents, be they express or implied, including titles and fitness for specific purposes or uses, to the fullest extent permitted by law. Users are advised to carefully consider this disclaimer before accessing or utilising the website and its contents.

LIMITATION OF LIABILITY

In no event shall Archita Essentials Private Limited, or its representatives, be held liable for any extraordinary, contingent, indirect, or resultant damages arising from

(I) inaccuracies, errors, or mistakes in the website’s content;

(II) any nature of personal injury or property damage resulting from the user’s access to and utilisation of the website;

(III) unauthorised access to or usage of secure servers and/or any personal, business, or financial information stored therein;

(IV) interruption or cessation of transmission to or from the website;

(V) transmission of bugs, viruses, Trojan horses, or similar entities through the website by any third party;

(VI) errors or omissions in any content, or any loss or damage incurred as a consequence of using posted, emailed, transmitted, or otherwise available content via the service.

This applies whether based on warranty, contract, tort, or any other legal theory, and regardless of whether Archita Essentials Private Limited is informed of the potential for such damages. Despite anything to the contrary in these terms, and subject to the preceding, the maximum aggregate liability of Archita Essentials Private Limited, regardless of the form of claim, shall not exceed the aggregate of any fees or amount paid by the user to Archita Essentials Private Limited. These limitations of liability will remain applicable even if any limited remedy herein fails to achieve its essential purpose.

JURISDICTION

The terms and conditions of Archita Essentials Private Limited’s website are subject to the jurisdiction of Indian laws. Any interpretation or construction of these terms shall be in accordance with the legal framework of India.The arbitration process will be conducted by a sole arbitrator, mutually appointed by both parties, and will be governed by the provisions of the Arbitration and Conciliation Act, 1996. The arbitration venue will be in Indore, India, and the language used during the proceedings shall be English.

GRIEVANCE REDRESSAL

In accordance with the regulations outlined in the Consumer Protection (Direct Selling) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, Archita Essentials Private Limited is committed to promptly addressing and resolving user grievances. Upon receipt of a user complaint, the company undertakes to acknowledge the grievance within a maximum of 48 (forty-eight) hours. Subsequently, our dedicated team will make best efforts to resolve the user’s concerns within a period of 1 (one) month from the date of receiving the complaint. To conveniently track the status of your grievance, users can make use of the provided contact number and reference the ticket number generated at the time of lodging the complaint.

Contact Information:

Phone Number: +91 9918901504

Address: 63/2 F-Hall City Centre , First Floor the Mall, Kanpur up India

Email: Order@architaessentials.com

Service Hours: Monday to Saturday (10:00 – 18:00)

Your satisfaction is our priority, and we value the opportunity to address any concerns or queries you may have.

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